1. Ordering & Gift Giving
Can I include a personal message with my gift?
Yes. Every gift includes a complimentary handwritten note. Simply enter your message on the check out page and we’ll include it with your basket.
Will pricing information be included in the gift?
No. Pricing and receipts are never included with gifts.
Can I send a gift directly to the recipient?
Absolutely. During checkout, simply enter the recipient’s shipping address and we’ll deliver directly to them.
Can I order more than one gift in a single order?
If gifts are being sent to different recipients, we recommend placing separate orders so each recipient receives the correct gift and personalized message.
Do you offer corporate or client gifting?
Yes. We offer customized gifting solutions for businesses, client appreciation, employee recognition, and special events. Please contact us to discuss your requirements (info@latelierdespaniers.com).
2. Delivery & Shipping
Where do you deliver?
We currently offer local delivery throughout the Greater Montreal area.
How does local delivery work?
Local deliveries are made once per week on Thursdays. Orders received before our weekly cutoff will be delivered during the next scheduled delivery run.
What is the order cutoff for Thursday delivery?
Orders must be placed by Tuesday at 12:00 PM (noon) to qualify for that week’s Thursday delivery.
Can I select a specific delivery date?
At this time, local deliveries follow our scheduled delivery days. If you require a specific delivery date, please contact us prior to ordering (info@latelierdespaniers.com).
Do you offer rush or priority delivery?
Yes. Rush delivery may be available within the Greater Montreal area for an additional fee depending on timing and destination.
How will I know when my gift has been delivered?
You will receive a confirmation email once your order has been delivered.
What happens if the recipient is not home?
Most gifts can be safely left at the recipient’s door. If special delivery instructions are required, please include them at checkout.
3. Products & Quality
What makes L’Atelier des Paniers different from other gift basket companies?
We believe gifting should feel thoughtful, personal, and memorable.
Every collection is carefully curated by our founders and features premium pantry items, specialty foods, and artisan products sourced from exceptional makers. We focus on quality over quantity and choose products that are beautiful, useful, and genuinely enjoyable to receive.
How do you select your products?
We spend countless hours researching and testing products before they become part of a collection. We prioritize:
Do the products change over time?
Occasionally. Because we work with specialty producers, substitutions may be necessary. Any substitutions will always be of equal or greater value and consistent with the overall aesthetic and theme of the basket.
Are the serving pieces and accessories reusable?
Yes. All of our baskets include beautiful serving pieces, kitchen accessories, or keepsake packaging intended to be enjoyed long after the gift has been opened.
4. Packaging
How are your gifts packaged?
Each gift is artfully assembled and packaged in our signature L’Atelier des Paniers presentation, designed to create a memorable unboxing experience.
Is your packaging gift-ready?
Yes. Every gift arrives beautifully presented and ready to be enjoyed immediately.
5. Returns & Customer Service
Can I return a gift basket?
Due to the perishable nature of many food products, all sales are final.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the issue. We will work quickly to make things right.
What if I entered the wrong shipping address?
Please contact us immediately. We can update the address if the order has not yet shipped or been dispatched for delivery.
Still Have Questions?
We’re always happy to help. Contact us at info@latelierdespaniers.com and we’ll respond as quickly as possible.